Return Policy

Return & Refund Policy – NOVABAZARBD

At NOVABAZARBD, we aim to provide a smooth and reliable shopping experience for fashion and lifestyle products in Bangladesh. As a trusted online fashion store BD, we prioritize customer satisfaction and offer a clear return and refund policy to ensure confidence when shopping with us.

📦 Return Eligibility

We accept returns under the following conditions:

Product is damaged or defective
Wrong product was delivered
Product has major quality issues

👉 Customers must report the issue within 24–48 hours after delivery

⚠️Non-Returnable Conditions

We do NOT accept returns if:

Product is used or worn
Product is damaged by the customer
Change of mind after receiving the product
Minor differences (color/size variation due to lighting or screen)

🔁Exchange Policy

We offer exchange instead of refund in most cases.

✔ Exchange is applicable for:

Damaged items
Wrong products

✔ Replacement will be processed after verification

💰Refund Policy

Refunds are only applicable if replacement is not possible
Refund process may take 5–7 working days
Refund method will be discussed with the customer

🚚Return Process

Contact us via phone, WhatsApp, or email
Share order details and product issue
Provide photo/video proof
Our team will verify the issue
Return or exchange will be processed

🧠Why Shop with Confidence?

✔ Transparent policies
✔ Quick support response
✔ Customer-first approach
✔ Trusted online shopping experience

👉 Because your trust matters more than anything.

🔗 Need Help?

👉 Contact Us: https://novabazarbd.com/contact
👉 Shop Now: https://novabazarbd.com/
👉 Browse Categories: https://novabazarbd.com/collections

At NOVABAZARBD, we are committed to delivering the best fashion and lifestyle products in Bangladesh with honesty and transparency. Whether you are exploring affordable trendy fashion Bangladesh or shopping for women fashion accessories BD, our return policy ensures you can shop with confidence and peace of mind.